You are able to include the support agent by specifying the name, contact selection, default chat concept, and uploading image in the chat agent. You are able to assign the support agent to particular products and categories. Also, you can configure some time slots As outlined by which the support https://addons.prestashop.com/en/seo-natural-search-engine-optimization/41205-custom-html-css-js-on-selected-pages.html